Still not sure? Explore more Collection and Delivery times. How will I receive my delivery updates. How to track a parcel. Can I leave Delivery Instructions? How to change the delivery address. My Parcel is late. Live Chat. Please fill the following information to start the chat with one of our team. Please select a Nature of Query Please note that this service is only available for suitable items being shipped to customers in the UK.
These could be your local Co-Op McColls, Budgens or Spar, as well as many independently owned convenience stores and newsagents and petrol stations. During checkout, when you select CollectPlus as your delivery method, you will also be able to select your nearest collection point. Alternatively the CollectPlus website offers a postcode or location search.
The opening times for your local store will be shown as you choose your preferred collection point when placing your order. How long will it take for my order to arrive at my chosen CollectPlus collection point?
Once you have successfully placed and paid for your order, your item s will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and or SMS once your parcel is available for collection. This will include your unique collection code. Your item s will normally arrive at the collection point within three working days of your order being processed.
Enter your Collectplus tracking code in the box above. You can track a parcel by entering your tracking reference in the field above — this will show you the latest status of your parcel parcels are scanned at each physical point in our network.
If you're waiting for your parcel to reach your local store or need to check if a parcel has safely reached its destination, simply enter your tracking reference in the box below. At CollectPlus, they aim to get all Standard parcels delivered typically within two working days. This starts from the day after the parcel is taken to the CollectPlus store, as our driver may have already collected on the day it was taken to store. Bank holidays and Sundays do not count as working days.
Please allow up to an extra 5 working days for deliveries to and from the Scottish Islands. The estimated delivery day will show on our tracking page as an indication of the day we hope to have the parcel delivered by.
You can track a parcel by entering your tracking reference in the box below — this will show you the most recent location of your parcel parcels are scanned at each physical point in our network, this is not live tracking. Our drivers deliver parcels between 7am to 7pm.
Create an account with CollectPlus and you can view all of your in-flight parcels linked to that email address by tracking reference and parcel status. If you purchased the label from the CollectPlus website, you'll find your CollectPlus tracking reference in the email we originally sent to you. You can also find this on the receipt our storekeeper gave you when you dropped off your parcel. If you create an account using the email address you use to buy labels you will have a view of all your CollectPlus labels.
If a retailer has supplied you with a label to return an item you will only be able to confirm the tracking reference from the receipt the storekeeper gave you when your parcels was taken to the store and scanned in. For any other queries please check with the retailer directly. If a parcel cannot be delivered after a maximum of three attempts, left in a safe place or with a neighbour then it will be returned to the sender or retailer. If a parcel has been sent to a store for collection and is refused by the store for any reason, the parcel will be returned to sender automatically.
If a parcel has been awaiting collection in a store for ten calendar days and has not been collected it will be returned to sender. The National Hub is not one location, it is a term used to indicate that the parcel is being sorted at a central location after being collected from the nearest local depot and is moving towards the next stage in the journey.
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